{"xsrfToken":"78cd3794438cc40c26b6373688e69b2e2b65ad8b_lout","branding":{"id":"9","key":"kajsm","name":"Koji","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/18","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#3b86b3","headerLinkHoverBGColor":"#3b86b3","headerBadgeColor":"#3b86b3"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/da0f8df4-93bc-46e0-8f54-5bd77bb0e88d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjEwNjVhMy1mNGI4LTQyNjYtYWY1MC02NTAyOTVlNzUzODciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRhMGY4ZGY0LTkzYmMtNDZlMC04ZjU0LTViZDc3YmIwZTg4ZCI6WyJyZWFkIl19LCJleHAiOjE3NTEzNDQzMTYsIm5iZiI6MTc1MTM0MzcxNn0.Vj3hPfkuXLAg1CCkriCN7s_WY09pnwRHzzb3P9ykAv0&client=eb1065a3-f4b8-4266-af50-650295e75387&mode=fit","logoId":"da0f8df4-93bc-46e0-8f54-5bd77bb0e88d","isLogoAvailable":true,"helpCenterTitle":"Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"Contact info and useful links","userInitialAnnouncementMessageWiki":"<p>Feel free to give us a call or send us an email:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>+33 (0)1 41 10 83 53</li>\n <li><a href=\"mailto: support@konverso.ai\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">support@konverso.ai</a></li>\n</ul>\n<p>Explore the documentation and tutorials:</p>\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://konverso.atlassian.net/wiki/spaces/OCS/overview?homepageId=748617956\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Kbot for O365 </a></li>\n <li><a href=\"https://konverso.atlassian.net/wiki/spaces/KSNOW/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Kbot for ServiceNow </a></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Support Center","sharedPortalName":"Support Center","announcementHeader":"Contact info and useful links","announcementMessage":"Feel free to give us a call or send us an email:\n\n- +33 (0)1 41 10 83 53\n- [support@konverso.ai|mailto: support@konverso.ai]\n\nExplore the documentation and tutorials:\n- [Kbot for O365 |https://konverso.atlassian.net/wiki/spaces/OCS/overview?homepageId=748617956]\n- [Kbot for ServiceNow |https://konverso.atlassian.net/wiki/spaces/KSNOW/overview]","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans notre Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c93c22da-9a6a-4a63-a206-34eb699397bf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjEwNjVhMy1mNGI4LTQyNjYtYWY1MC02NTAyOTVlNzUzODciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM5M2MyMmRhLTlhNmEtNGE2My1hMjA2LTM0ZWI2OTkzOTdiZiI6WyJyZWFkIl19LCJleHAiOjE3NTEzNDQzMTYsIm5iZiI6MTc1MTM0MzcxNn0.SXwt3Il3Maylp1NUDk-xtx2xhyykefqCk3MgJFvetJ4&client=eb1065a3-f4b8-4266-af50-650295e75387&height=300&mode=fit","bannerMediaApiFileId":"c93c22da-9a6a-4a63-a206-34eb699397bf","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"kajsm","projectId":10823,"serviceDeskId":9,"name":"Koji","description":"<p>Ask questions and learn more about our Kbot for Atlassian Jira Service Management solution.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"59","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10853,"iconUrl":"https://konverso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10853","groups":[9],"key":""},{"id":"61","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10866,"iconUrl":"https://konverso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10866","groups":[9],"key":""},{"id":"60","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10858,"iconUrl":"https://konverso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10858","groups":[9],"key":""},{"id":"63","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10862,"iconUrl":"https://konverso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10862","groups":[9],"key":""},{"id":"64","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10852,"iconUrl":"https://konverso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10852","groups":[9],"key":""},{"id":"65","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10856,"iconUrl":"https://konverso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10856","groups":[9],"key":""},{"id":"58","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10837,"iconUrl":"https://konverso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10837","groups":[9],"key":""},{"id":"62","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10844,"iconUrl":"https://konverso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10844","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"General"}],"orderMapping":{"9":[58,59,60,61,63,64,65]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e0b0553c-8207-3e7e-8ad8-7ee53b5ab28e","appLinkName":"System Confluence","appLinkUrl":"https://konverso.atlassian.net/wiki","spaceKey":"KAJSM","spaceName":"Kbot for Atlassian Jira Service Management","spaceUrl":"https://konverso.atlassian.net/wiki/spaces/KAJSM","isServer":false},"labels":[],"projectKey":"KAJSM","serviceDeskId":9,"kbLinkDomainURLs":["https://konverso.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KAJSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjEwNjVhMy1mNGI4LTQyNjYtYWY1MC02NTAyOTVlNzUzODciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDgyMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEzNDQ5MTYsIm5iZiI6MTc1MTM0MzcxNn0.lu16bTqvePVOQi-MGbzmxLzVU_fAXP40BvAZ2qcNMKg","targetCollection":"upload-project-10823","endpointUrl":"https://api.media.atlassian.com","clientId":"eb1065a3-f4b8-4266-af50-650295e75387","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":58,"projectId":10823,"issueType":{"id":"10200","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10837,"iconUrl":"https://konverso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10837","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components or products","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11722","label":"Jira","selected":false,"children":[]},{"value":"11727","label":"KOJI","selected":false,"children":[]},{"value":"11723","label":"Public website","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/58","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/58","calendarParams":{"firstDay":0,"date":"2025-07-01T06:21:56+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e0b0553c-8207-3e7e-8ad8-7ee53b5ab28e","appLinkName":"System Confluence","appLinkUrl":"https://konverso.atlassian.net/wiki","spaceKey":"KAJSM","spaceName":"Kbot for Atlassian Jira Service Management","spaceUrl":"https://konverso.atlassian.net/wiki/spaces/KAJSM","isServer":false},"labels":[],"projectKey":"KAJSM","serviceDeskId":9,"kbLinkDomainURLs":["https://konverso.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjEwNjVhMy1mNGI4LTQyNjYtYWY1MC02NTAyOTVlNzUzODciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDgyMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEzNDQ5MTYsIm5iZiI6MTc1MTM0MzcxNn0.lu16bTqvePVOQi-MGbzmxLzVU_fAXP40BvAZ2qcNMKg","targetCollection":"upload-project-10823","endpointUrl":"https://api.media.atlassian.com","clientId":"eb1065a3-f4b8-4266-af50-650295e75387","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:ai.konverso.kbot__konverso-portal-chat-header-portal","name":"konverso-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-ai.konverso.kbot__konverso-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-ai.konverso.kbot__konverso-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"ai.konverso.kbot\",\n \"uniqueKey\":\"ai.konverso.kbot__konverso-portal-chat-header-portal\",\n \"key\":\"konverso-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"konverso-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://kjira.konverso.ai/jira-ext/portal-chat-button/?serviceDeskId=9&location=header&xdm_e=https%3A%2F%2Fkonverso.atlassian.net&xdm_c=channel-ai.konverso.kbot__konverso-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=ai.konverso.kbot&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiNjk4YTAyZTM0M2ZlNzMxOTg4ZGQ3ZjI2ZThiMDY3OTFhMzI0YjI3NTdjNTUyYjQ1NmMxZGUxMmI5Zjk5NWM3IiwiaXNzIjoiN2ZlNmVjMDktMWRjYS0zOGE2LWJkMmUtYTYwZDZkODdmN2Q1IiwiY29udGV4dCI6e30sImV4cCI6MTc1MTM0NDYxNiwiaWF0IjoxNzUxMzQzNzE2fQ.yLpuwLG7bsMNAzY7SYDJhcxinWxytlazVkNvAkNfckE\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjdmZTZlYzA5LTFkY2EtMzhhNi1iZDJlLWE2MGQ2ZDg3ZjdkNSIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wva29udmVyc28uYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wva29udmVyc28uYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiS0FKU00iLCJpZCI6IjEwODIzIn19fSwiZXhwIjoxNzUxMzQ0NjE2LCJpYXQiOjE3NTEzNDM3MTZ9.yXOjehXVdys0N3n4wU59gHoUjQ8Eo34UaFqL2EEJVuc\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://konverso.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://konverso.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"KAJSM\\\",\\\"id\\\":\\\"10823\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"KAJSM\\\",\\\"project.id\\\":\\\"10823\\\",\\\"servicedesk.serviceDeskId\\\":\\\"9\\\",\\\"servicedesk.requestTypeId\\\":\\\"58\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://kjira.konverso.ai\",\n \"hostOrigin\":\"https://konverso.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}