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To get the best experience, we recommend you set up the following:

Snow

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authentication

Leverage the Snow OAuth2 authentication: this will guarantee that users are authenticated using the same principles as Snow.

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1. Create a Provided inside Snow:

   

2. Configure the provider in Snow:

   1. add Add the URL of the bot as a callback, typically something like. :

      1. https://yourcompany.konverso.ai

   2. Collect the following information:

      1. client id

      2. client secretClient ID;

      3. Client secret.

Portal Link

The bot will propose Portal links to the users. The bot needs to know which portal you are using.

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in the format <sys_class_name>:<page_name>[,<sys_class_name>:<page_name>]*

For example:

snow_sys_class_name_to_page = pc_hardware_cat_item:device, kb_knowledge:kb_article, sc_cat_item_guide:sc_cat_item_guide, incident:incident, sc_req_item:request_item, change_request:change, dmn_demand:demand, *:sc_cat_item

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ticket_user = myuser@mycompany.com
ticket_password = KDSJFK287332sjd

Live

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chat

To enable the live chat, you need to define which Queue you plan on usingto use. This can be done with a setup such as:

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Then you need to define a few triggers. The code for these will be sent to you. Please post a request to contact@konverso.ai

Portal

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widget

We recommend adding Kbot as a widget inside the Snow portal. This can be done easily. It is easy to do:

1. Create an Application inside Kbot for your new view, call it for example ServiceNow and only enable Snow OAuth2 there.

2. Create a Widget inside Kbot , setup and set up the display parameters to fit your needs.

3. Copy the Widget code inside the Portal.

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