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To get the best experience, we recommend you set up the following : in Servicenow.
This content is targeted to Servicenow administrator familiar with the Servicenow concepts, in particular, we will cover OAuth2 authentication, Portal links, sys_class_name.
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Snow authentication
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Note how you can use a wildcard * to define the fallback page. |
Service account setup
In general, everything will be done using the user token. However, there may be situations where the bot may need to invoke a request on an object that is not accessible to the user. A example of such situation could be the access to the Operator Queue for the Live Chat.
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Live chat
To enable the live chat, you need to define which Queue you plan to use. This can be done with a setup such as:
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