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There are five main sources of knowledge. Kbot uses them to find the most relevant information. 

Mandarine MOOC

Online massive open online course (MOOC) and tutorials for the Office 365 community. To learn more about it, visit the Training Portal and the Mandarine Academy website.

Microsoft Support

The Office Help & Training portal, support.office.com.

Microsoft Graph

Microsoft Graph provides users with the access to both data and intelligence in Microsoft 365. To learn more about Microsoft Graph and its main features, view the Microsoft documentation.

Recommender System

The Kbot internal system that analyzes articles that have been liked by users. Based on this analysis, Kbot offers useful articles to users when appropriate, which speeds up the search for a solution. If your colleagues consider some articles useful - Kbot displays these articles in the first place.

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Can Kbot create tickets? 

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Where can I use Kbot? 

Teams tab

Click Teams on the left side of the window > select your team > click the tab with the solution at the top of the window.

One-on-one chat

Click More added apps on the left side of the window > select o365. Once you have started the conversation, you will see it in the Chat menu (the Conversation tab) as well.

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Does Kbot support speech-to-text technologies? 

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