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To test the search first you need a user that has permissions

on #rawsearch

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or KB Sandbox report

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and could access to the bot using SNOW credentials. You can check user’s permissions in Kbot Back Office in Configuration > Users and Roles menu

After the search is configured, we recommend testing using the following capabilities:

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Select the appropriate knowledge base:

Troubleshooting

In case of troubles with the search capabilities study the most common issues listed below

Wrong configuration

Search could not work in case when knowledge base is not properly configured. You may check if there are any issues using the appropriate report available in Back Office as DevOps > Errors > Configuration errors

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