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Other Knowledge Base Settings
You may further configure the Knowledge Base connector in Kbot.
First open the appropriate editor view in Kbot. Navigate to the Content / Knowledge Bases / Knowledge Base view Click on the ServiceNow KB instance
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Edit it and set the Knowledge bas
Click on it to open its Edit mode.
Article identification
In general, the bot, just like Snow, will use the “Number” to identify an article. The number is a string in a format such as KB1234
But in some particular situations, number is not accessible, and you can use an alternate identifier, such as the sys_id.
You can choose one of the number or the sys_id as the article identifier in this view.
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Testing
After the search is configured, we recommend testing using the following capabilities:
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