The ServiceNow and Kbot Live Chat integration allows users interacting with Kbot to speak to ServiceNow operators in a chat session. The operators can use the standard Live Chat back office to accept chat requests and communicate with end users. This page describes how to set up the integration and explains its key points.
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This document and associated described Snow Object is Konverso proprietary information. The source code shall under no circumstance be shared with any other parties without written consent from Konverso. |
Prerequisites
The Snow Live Chat is in place.
The
sys_idof the related Chat Queue is known and available.
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