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The list of additional settings for access options of logging issues. You can add these settings into the kbot.conf file if you need to redefine default values.
Parameter | Description | DefaultSample |
|---|
nowsnow_sys_class_name_to_ticket_id
| Contains the mapping of sys classes to the related ticket ID prefixes. It is a comma separated list of <sys_class_name>:<ticket id prefix>. This is used to get sys class by ticket ID prefix. | snow_sys_class_name_to_ticket_id = incident:INC, sc_request:REQ
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snow_incident_sys_class_names
| Specify sys_class_names of your incident tables to manage incidents. | snow_incident_sys_class_names = incident
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snow_incident_filter
| Specify sysparm_query filters you want to use for getting incidents from each incident sys_class_name
in the format: snow_<incident sys_class_name>_filter. | snow_incident_filter = active=true^caller_id={user_sys_id}^state=1^ORstate=2^ORstate=3
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The list of additional settings for access options of a service catalog. You can add these settings into the kbot.conf file.
Parameter | Description | DefaultSample |
|---|
snow_catalog_sys_ids
| A comma separated list of sys_ids. You can define the list of catalogs that you want to use. | snow_catalog_sys_ids = bdf16c2edb*******386f3731d9619f5, d5f4be1*******40cfdefda41d9619b9
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snow_sys_class_name_to_page
| Contains the mapping of sys classes to the related portal page. It is a comma separated list of <sys_class_name>:<portal page name>. This is used for building the catalog item URLS (or have the URLs point to the Portal)now | snow_sys_class_name_to_page = hardware_cat_item:device, kb_knowledge:kb_article, sc_cat_item_guide:sc_cat_item_guide
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snow_sys_class_name_to_ticket_id
| Contains the mapping of sys classes to the related ticket ID prefixes. It is a comma separated list of <sys_class_name>:<ticket id prefix>. This is used to get sys class by ticket ID prefix. | snow_sys_class_name_to_ticket_id = incident:INC, sc_request:REQ
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snow_request_sys_class_names
| Specify sys_class_names of your request tables to manage requests. | snow_request_sys_class_names = sc_request, change_request
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snow_sc_request_filter
| Specify sysparm_query filters you want to use for getting requests from each request sys_class_name
in the format: snow_<request sys_class_name>_filter. | snow_sc_request_filter = active=true^requested_for={user_sys_id}
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