Kbot is designed to improve the ServiceNow customer experience and is not aimed at duplicating information that is already defined in Snow. This page describes how to configure the Kbot solution in your environment.
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Granting permissions;
Connecting to the Kbot virtual agent;
Configuring the OAuth 2.0 authorization;
Adding the widget to your portal: either globally, or for a specific page;
Customizing the widget, so it fits your organization's style.
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Additional configuration
Once you have finished the Guided Setup tour, you can set up the portal link, live chat functionalities, fine-tune the knowledge base search, and configure the ITSM solution. To learn more about all these steps, explore this documentation chapter.