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Prerequisites

Create You may optionally create a service account for Kbot . This account must have with access to sys_choice table to get displayed . This would allow Kbot to retrieve display names of ticket statuses and categories. Make sure you grant proper permissions for such API requests.

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• The ticket_user and ticket_password variables store the username and the corresponding password of your ServiceNow service account. To configure these variablesIf you wish to use such service account, open the Kbot back office and go to Configuration > General > ITSM.

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You can test the incidents or requests in the chat. Note that you must have a ServiceNow user with the access to the portal.

Incident

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