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In the chat, click the Quick Ticket Management button, then select Submit an incident.
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Request
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Request catalog
To test the search of a Catalog item, run the following command in the chat: #do Search ServiceNow catalog:: <requested item>.
Typically, the found item is returned and displayed in the chat. You may view it or click on it to open it in ServiceNow and to create a request for it.
Managing tickets
In the chat, click the Quick Ticket Management button, then select List my tickets. The bot displays the complete list of tickets (both incidents and requests) with the current status.
All users user’s tickets from the tables defined in snow_request_sys_class_names and snow_incident_sys_class_names will be queries, using the filters defined in the related variables. See the table of variables above.
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