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Kbot, just like ServiceNow, uses a “number” to identify an article. This number is a string in the following format: KB1234. In some cases, a number is not accessible, so you can use an alternative identifier, such as the sys_id.
Choose either a number or sys_id as the article identifier.
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Managing permissions
To test the search you need a user with the set of proper permissions. To manage them:
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Permissions required for the Content > Knowledge bases > Sandbox report:
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Testing the search functionality
After the search is configured, we recommend testing using the following capabilities to test the search functionality:
The #rawsearch command line
1. Identify one word that you are sure can be used as a valid search term in your portal or selected knowledge base and type in the chat:
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#rawsearch my_selected_word |
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In case you find any problems with the search capabilitiesfunctionality, study the most common issues listed below.
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