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In the chat, click the Quick Ticket Management button, then select List my tickets. The bot displays the complete list of tickets (both incidents and requests) with the current status. 
| Tip |
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All user’s tickets from the tables that are defined in |
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queried. The filters that are defined in the related variables are used. See the table of variables above. |
Troubleshooting
If the ITSM configuration is invalid, the Healthcheck displays an error. In this case, follow the recommendations given in the error message.
If the dialog in the chat seems strange and you do not get expected replies, you can turn on the debugging. To do so, run the following command:
#debug onand repeat the scenario to see the details. When you have finished the debugging, you can turn off the debugging functionality by typing#debug off.
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