Content Comparison

...

1. Open the Snow back office and navigate to the list of the kb_knowledge_base instances.

2. Find the instance of interest, right-click it and copy its sys_id.

...

Kbot, just like ServiceNow, uses a “number” to identify an article. This number is a string in the following format: KB1234. In some cases , a number is not accessible, so you can use an alternative identifier, such as sys_id.

...

1. Identify one word that you are sure can be used as a valid search term in your portal or selected knowledge base and type it in the chat:

#rawsearch my_selected_word

...