The Virtual agent for IT service desk application allows you to connect to the Konverso Kbot for Snow virtual agent. The virtual agent provides you with the functionalities of Kbot The application is designed to improve the ServiceNow customer experience and is not aimed at duplicating information that is already defined in Snow. This page describes how to configure the Kbot solution virtual agent in your environment.
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Granting permissions;
Connecting to the Konverso Kbot for Snow virtual agent;
Configuring the OAuth 2.0 authorization;
Adding the widget to your portal: either globally, or for a specific page;
Customizing the widget, so it fits your organization's style.
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