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In the chat, click the Quick Ticket Management button, then select Submit an incident.
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Request
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Request catalog
To test the catalog search of a Catalog itemfunctionality, run the following command in the chat: #do Search ServiceNow catalog:: <requested item>.
Typically, the found item is returned and displayed in the chat. You may can view it the item or click on it to open it in ServiceNow and to create a request for it.
Managing tickets
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