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Parameter | Description | Sample |
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snow_sys_class_name_to_ticket_id
| Contains the mapping of sys classes to the related ticket ID prefixes. It is a comma separated list of <sys_class_name>:<ticket id prefix>. This is used to get sys class by ticket ID prefix. | snow_sys_class_name_to_ticket_id = incident:INC, sc_request:REQ
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snow_incident_sys_class_names
| Specify sys_class_names of your incident tables to manage incidents. When you create an incident, the the first table from the list is used; when you manage your incidents (ask to display the complete list of incidents), all the incidents from all the tables are displayed. | snow_incident_sys_class_names = incident
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snow_incident_filter
| Specify sysparm_query filters you want to use for getting incidents from each incident sys_class_name
in the format: snow_<incident sys_class_name>_filter. | snow_incident_filter = active=true^caller_id={user_sys_id}^state=1^ORstate=2^ORstate=3
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Creating an incident/request
You can test the incidents or requests in the chat. Note that you must have a ServiceNow user with access to the portal.
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