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Permission error on message sending
You might get the error of the following kind:
| Code Block |
|---|
WARNING:Send:Problem with sending message to operator :
{"error":
{"detail":"User does not have permission to add messages to this group",
"message":"User does not have permission to add messages to this group"},
"status":"failure"
} |
...
This means that the Inbound REST API endpoints are not defined. Check that both are equal:
...
the API path (in the sample above it is /api/veefr/koperator/join) is same for the snow_chat_queue variable (stored in the kbot.conf file) and the ServiceNow script.
Accessing Snow debug information
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