...
When interacting with ServiceNow, the Virtual agent for IT Service Desk application logs key events. It can also add this information into the syslog table. To enable these debug messages, you must set up the debug accordingly. To do so, go to Virtual agent for IT service desk Service Desk > Debug and select the Yes checkbox.
The source of the Virtual agent for IT service desk Service Desk application messages is x_konver_kbot_test.
...