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Danil Chernovalov

Danil Chernovalov

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  • The Snow Live Chat is in place.

  • The sys_id of the related Chat Queue is known and available.

Konverso Kbot for Snow virtual agent setup

Make sure your Konverso Kbot for Snow virtual agent configuration includes the following:

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Parameter

Description

Sample

snow_chat_queue

The snow_chat_queue configuration variable is set to the sys_id of the related chat queue.

snow_chat_queue = d34cc972db*******4c99ee3db961980

snow_operator_base_api_url

Set up the ServiceNow base API path for an operator transfer.

snow_operator_base_api_url = /api/name/name

Troubleshooting

Accessing Konverso Kbot for Snow virtual agent debug information

If you have SSH access you can enable the debug. To do so, run the following command:

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This means that the Inbound REST API endpoints are not defined. Check that the API path (in the sample above it is /api/veefr/koperator/join) is the same for the snow_chat_queue variable (stored in the kbot.conf file) and the ServiceNow script.

Accessing Snow debug information

To view logs and see the details on the Konverso Kbot for Snow virtual agent interactions, navigate to Script Log Statements.

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