This page provides the description of new features and improvements in the Kbot for ServiceNow productVirtual agent for IT Service Desk. To view the complete list of Kbot the product changes, see the Kbot version Version 2020.14 (update the link) 15 page.

Agent transfer

To enable the transfer of a conversation to agents, you must install and configure the Connect Support application. This is a real-time messaging tool that enables support agents to communicate and help users.

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