What is

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Virtual Agent for IT Service Desk? 

Kbot for Snow Virtual Agent for IT Service Desk is a virtual assistant that helps you work in the ServiceNow environment. It simplifies the processes of interaction, making searching for information or creating tickets easier and faster.

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If you have any questions, ask Kbot for Snowthe virtual agent. It has got the access to knowledge bases, so you do not need to use the search systems by yourself. Ask the chatbot assistant and get the answers right away: the articles might contain instructions, screenshots, or videos. Open quick previews and study the article if it seems useful.

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If you need to create a ticket, Kbot for Snow Virtual Agent for IT Service Desk can do it for you. Ask the chatbot assistant to create a ticket, type a title, add description, estimate the priority, etc. 

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