User statement is something that a user types during a conversation. It might be a request, a question, etcor anything else. Kbot evaluates user statements and allows you to study the corresponding processing statistics.

The Chatbot > Conversations report helps you to view the complete list of conversations over the specified period. Select checkboxes to study details on specific conversations.

User statement status

Kbot classifies each user statement into one of five 5 categories.

Completed

User statement is marked as Completedwhen Kbot:

• Understands what a user wants to do.

• Knows how to deal with this handle the situation.

• Solves the user’s problem.

Abandoned

An intent is the user's goal. Something that he or she needs at the moment. If the processing of an intent is stopped or interrupted in the middle, the user statement is marked as Abandoned. There are two ways this status can be assigned:

• Reaching the timeout. Imagine going for a coffee and leaving the computer on.

• Typing “stop” before the intent processing is finished.

Not

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enough

Once an intent’s processing is done, Kbot might ask a user whether the problem was solved or not. This is a common scenario for search-specific ones intents with the Knowledge Base knowledge base response type, ask users “Was it enough to solve the problem?” once Kbot has provided a user which provide users with articles.

If a user states that the reply is insufficient, the input is marked as Not Enoughenough. Thus, a knowledge manager is aware that some bot replies should must be improved.

Not

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understood

User statement is marked as Not Understoodunderstood when Kbot does not have any options on replying to a user request.

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In case an internal technical error occurs while the a user statement is being processed, the corresponding Failed status is assigned.