Сonfigure the behavior of your virtual assistant and manage user roles.

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Define the behavior of your virtual assistant by specifying the following settings:

• Enable the chatbot display in the portal. Disable the display to hide the chatbot.

• Select where the chatbot is displayed on the page: place it either above or below ticket options.

• Enable social chatting, so the assistant can keep up the ball.Enable specific knowledge bases. For instance, the assistant starts to look for answers in the discuss various topics with users.

• Define the list of knowledge bases where your assistant will look for answers:

  • A knowledge base that is associated with your Service Desk

  . But it can look for information in sources that store specific data, such as

  • FAQ — an internal knowledge base that provides users with short answers

  • Microsoft O365 support

  , or

  • Google G-Suite support

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• Set the language …

Screenshot must be updated: there is no localization in the Language section:

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• Enable translation on-the-fly: Kbot can translate both user statements and its own responses to and from the language that is set in your Service Desk (pretty much any language is supported). Note that Confluence articles are returned to users without translating.

To turn on or off a feature, click the Enable or Disable button in a corresponding row.

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Tenant role setup

Change the user roles: you can make some people operators, so they can communicate with clients.

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Check the list of your users and manage their roles:

• JiraAdmin can manage the app's content and settings and adjust the access configuration.

• JiraAnalyst has access to the app's statistics.

• User can ask the virtual assistant questions in the portal' chat.

To assign a user a specific role, click Set in a corresponding column.

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