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Koji — сhatbot for Jira Service Management

Automate instantly your service deskwith Konverso Intelligent Virtual Agent!

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Koji is Konverso’s out-of-the-box IT Service Desk Virtual Agent that transforms instantly Jira Service Management into an autonomous IT Channel

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Let Koji answer all the frequent questions from your employees

Koji offers different possibilities to learn recurring questions and answers. For instance, it can retrieve the appropriate answers from Confluence or crawl the web to extract the best answers for your users. 

Koji assists employees with their tickets

Koji assists users in creating a new ticket, provides status on existing tickets and enables users to add to it a new commentcomments.

Expend Koji’s value

Koji provides analytics for project managers to with analytics, so they can review conversations , and new questions from users, easily add new responses, and measure each user’s satisfaction.

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Problems it solves

• It takes on average 72 hours to answer a Level 1 ticket

• 30% of tickets are assigned to a wrong business group

• Less than 15% of Service Desk Agent activities are automated

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Unique business value

• Pre-packaged Chatbot SaaS solution for Atlassian

• Activate services and deploy in 1h

• Monitor and expend value

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• without code

Key benefits

• Reduce mean time to repair

• Reduce the number of calls

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• and tickets

• Free up agents’ time for more complex cases

• Increase user productivity

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Koji’s features

• Pre-built conversational scenario: instantly deploy intelligent conversations for the most common enterprise IT scenarios

• Knowledge base that combines Konverso FAQ module, your Confluence KB and Koji’s web crawling capacity to find the best answer

• Advanced NLP: Understand text, context and user’s digression

• Simple and intuitive back office to manage and extend Koji

• Cyber compliant: Konverso is a certified technology and Koji complies with the requirements of the cyber essentials Cyber Essentials scheme.

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Konverso is a French bot software start-up that has been ranked by startup. In 2020 the global analyst firms ranked Konverso as one of the top 10 IVA vendors in 2020.

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Our latest success story

Veolia UK & Ireland automates IT help desk with Konverso