Сonfigure the behavior of your virtual assistant and manage user roles.

My setup

Define the behavior of your virtual assistant by specifying the following settings:

• Enable the chatbot display in the portal. Disable the display to hide the chatbot.

• Select where the chatbot is displayed on the page: place it either above or below ticket options.

• Enable social chatting, so the assistant can discuss various topics with users.

• Define the list of knowledge bases where your assistant will look for answers:

  • A knowledge base that is associated with your Service Desk

  • FAQ — an internal knowledge base that provides users with short answers

  • Microsoft O365 support

  • Google G-Suite support

• Enable translation on-the-fly: Kbot can translate both user statements and its own responses to and from the language that is set in your Service Desk (pretty much any language is supported). Note that Confluence articles are returned to users without translating.

To turn on or off a feature, click the Enable or Disable button in a corresponding row.

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Manage user roles.

Tenant role setup

Check the list of your users and manage their roles:

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