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• If you want to keep a message rather simple, stick to the plain mode.

• If you plan to add images or use HTML tags, switch to the HTML mode.

Buttons

The Welcome messages are equipped with pre-built buttons — Knowledge self-help and Quick request management — are displayed in Koji’s standard welcome messages. If you want your custom message to offer these options, just add the %(message_key)k key into your message.

Personalizing

You can make welcome messages personalized by using keys. When a key is used, Koji replaces it with the actual value, making a message more vivid. For instance, a username key is replaced with the person’s name. Simple and effective.

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