Koji is polite, so all users get a welcome message when they open the chatbot. You can edit this message to make it match your organization’s style by adding colors, images, and personalization.

...

Editing modes

There are 2 modes of editing a message: plain text and HTML.

...

Welcome messages are equipped with pre-built buttons — Knowledge self-help and Quick request management. These buttons are added automatically.

These buttons provide users with quick access to Koji’s functionalities, such as finding information, and managing requests.

Personalizing

You can make welcome messages personalized by using keys. When a key is used, Koji replaces it with the actual value, making a message more vivid. For instance, a username key is replaced with the person’s name. Simple and effective.

To use a key in the message, use the following syntax: %(<username>)s. For  For example, to give someone a nice welcome, use the message of the following kind: Hello, %(firstname)s! Hope you are doing fine today!

...