Koji is polite, so all users get a welcome message when they open the chatbot. You can edit this message to make it match your organization’s style.
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Editing modes
There are 2 modes of editing a message: plain text and HTML.
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Welcome messages are equipped with pre-built buttons — Knowledge self-help and Quick request management. These buttons are added automatically.
Personalizing
You can make welcome messages personalized by using keys. When a key is used, Koji replaces it with the actual value, making a message more vivid. For instance, a username key is replaced with the person’s name. Simple and effective.
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Hello, %(firstname)s! Hope you are doing fine today!
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Keys that you can use:
usernamefirstnamesurnamebotname
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