Once you have installed Koji, you might want to check the settings that define its behavior. To do so, click Koji settings to see and modify settings.
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A knowledge base that is associated with your Service Desk.
FAQ — an internal knowledge base of Koji with quick and easy editing. FAQ provides users with short answers.Microsoft O365 support
Google G-Suite support.
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Konverso offers more search capabilities. If you want to find out more options or you want to fine-tune the existing ones, please, contact us. |
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If a user speaks a language that is not supported, the English language is used in the chat.
Language
Enable translation on-the-fly: Kbot can translate both user statements and its own responses to and from the language that is set in your Service Desk (pretty much any language is supported). Note that Confluence articles are returned to users without translating.