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Enable the chatbot display in the portal. Disable the display to hide the chatbot.
Select where the chatbot is displayed on the page: place it either above or below ticket options.
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Social chatting
Enable social chatting, so the assistant can have small talks with users and become more friendly. Let Koji discuss informal topics.
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Search
Define the list of knowledge bases where your assistant will look for answers:
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Konverso offers more search capabilities. If you want to find out more options or you want to fine-tune the existing ones, please, contact us. |