Once you have installed Koji, you might want to check the settings that define its behavior. To do so, click Koji settings to see and modify settings.
Welcome message
Edit the welcome message — the one that users see when they open the chatbot. Feel free to modify it, as you can always restore the default welcome message.
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For more information, see the Welcome message page. |
Chatbot display
By default the chat is disabled. Once you have configured your Koji and tested its performance, you can enable the chat on your portal, so it becomes available for users.
Enable the chatbot display in the portal. Disable the display to hide the chatbot.
Select where the chatbot is displayed on the page: place it either above or below ticket options.
Social chatting
Enable social chatting, so the assistant can have small talks with users and become more friendly. Let Koji discuss informal topics.
Search
Define the list of knowledge bases where your assistant will look for answers:
A knowledge base that is associated with your Service Desk.
FAQ — an internal knowledge base of Koji with quick and easy editing. FAQ provides users with short answers.
Google G-Suite support.
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Konverso offers more search capabilities. If you want to find out more options or you want to fine-tune the existing ones, please, contact us. |