Once you have installed Koji, you might want to check the settings that define its behavior. To do so, click Koji settings to see and modify settings.
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Prerequisites
Before you start modifying and using Koji, you must read and accept the End User License Agreement.
Click the link to view the document. If you agree with the terms, click the button to accept them. Once it is done, you can refresh the page and start configuring your Koji.
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Settings
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Welcome message
Edit the welcome message — the one that users see when they open the chatbot. Feel free to modify it, as you can always restore the default welcome message.
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There are project and global settings that you can modify.
Project settings are applied only to the current project.
Global settings are applied to all projects in your Jira Service Management.
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Project settings
Chatbot display
By default the chat is disabled. Once you have configured your Koji and tested its performance, you can enable the chat on your portal, so it becomes available for users.
Enable the chatbot display in the portal. Disable the display to hide the chatbot.
Select where the chatbot is displayed on the page: place it either above or below ticket options.
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Global settings
Welcome message
Edit the welcome message — the one that users see when they open the chatbot. Feel free to modify it, as you can always restore the default welcome message.
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For more information, see the Welcome message page. |
Social chatting
Enable social chatting, so the assistant can have small talks with users and become more friendly. Let Koji discuss informal topics.
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