The FAQ editor allows you to create and edit FAQ articles. However, if you need to add multiple articles at once, the importing/exporting functionality comes in handy. This page describes the key points of managing articles.

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When you export or import FAQ articles, you have to deal with XLSX files. These are spreadsheets with 5 columns:

• Lang: the language of a given article

• KB: the associated knowledge base In fact, the host is used

If the field is empty, Koji cannot import the file and displays the error: Http failure response for https://kjira.konverso.ai/api/article/import/: 500 OK.

If the field is not empty and has random symbols, the file is uploaded, but this given string is not displayed in the UI.

If the host is specified, the file is uploaded successfully.

• Article ID: the unique identifier of the article.

It’s possible to import a file WITHOUT IDs.

• Title: the title serves as the question that users are going to ask.

What about “Learning phrases”? They are not included into exported file.

• Content: the useful information for users an actual answer to a user’s statement.

Exporting articles

Exporting FAQ articles allows you to create a backup of your internal knowledge base. You can send it to another Koji instance or modify it and reuse it later on.

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