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Enable social chatting, so the assistant can have small talks with users and become more friendly. Let Koji discuss informal topics.
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Search and knowledge bases
Define the list of knowledge bases where your assistant will look for answers:
A knowledge base that is associated with your Service Desk. The articles of such a knowledge base are stored in your Atlassian Confluence.
FAQ — an internal knowledge base of Koji with quick and easy editing. FAQ provides users with short answers. The FAQ articles are stored in your Koji.
Google G-Suite support. The articles are provided by Google support.
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Konverso offers more search capabilities. If you want to find out more options or you want to fine-tune the existing ones, please, contact us. |
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