FAQ is an internal knowledge base that provides users with short answers. You can create, import, and export FAQ articles.

Key points

When you create an FAQ article, you define the questions and the reply. When users ask a particular question in the chat, Koji will provide them with the reply that you have specified.

It is a simple, yet effective technique to help users quickly find answers to frequently asked questions. Such questions might cover your organization’s working hours, common IT-related questions, and so on.

Creating articles

To create an FAQ article:

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