...

• Lang: the language of a given article

• KB: the associated knowledge base. In this field, you must type the host of your Koji. Typically, it is something like: your-host.atlassian.net.

• Article ID: the unique identifier of the article. You don’t need to specify anything here, as once the file is uploaded, Koji will assign an ID. Thus, if you export the FAQ file later on, the articles will have their IDs.

• Title: the title serves as the question that users are going to ask.

• Content: an actual answer to a user’s statement.

Creating a file with FAQ articles

To help you get familiar with FAQ files, we have created one for you. Its purpose is to demonstrate the structure, so the file contains a number of generic questions. To test it, perform the following:

1. Download the test file:

2. Modify the KB column by typing your Koji’s host. It might be something like your-host.atlassian.net.

...

3. Import the file.

Now the articles are available in Content > FAQ.

Testing FAQ articles

Once your articles are in place, you might want to see them in action. To do so, just ask Koji a question from the “title” column.

...

Exporting articles

Exporting FAQ articles allows you to create a backup of your internal knowledge base. You can send it to another Koji instance or modify the file’s content and reuse it later on.

...

To import FAQ articles, go to Content > FAQ and click Import articles at the top of the window, and select the file. Now the articles are added to your FAQ set.

...

Creating a file for import

To help you get familiar with FAQ files, we have created one for you. Its purpose is to demonstrate the structure, so the file contains a number of generic questions. To test it, perform the following:

1. Download the test file:

2. Modify the KB column by typing your Koji’s host. It might be something like your-host.atlassian.net.

...

3. Import the file.