You can create and edit FAQ articles in the FAQ editor : one by one. However, if you need to add multiple articles at once, the importing/exporting functionality comes in handy.
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Lang: the language of a given article.
KB: the associated knowledge base. In this field, you must type the host of your Koji. Typically, it is something like:
your-host.atlassian.net.
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To figure out the KB that must be specified, see the hint on the right side of the window, in the Filter area |
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Article ID: the a unique identifier of the article. You don’t need to specify anything here, because once the file is uploaded, Koji will assign an ID assigns IDs automatically. Thus, if you export the FAQ file later on, the articles will have their IDs.
Title: the title serves as the question that users are expected to ask.
Content: an answer to a user’s question.
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Let’s say you have an XLSX file (you got it from another instance, for example). You can import it and enrich the list of your FAQ articles. To do so,
To import FAQ articles, go to Content > FAQ and click Import articles at the top of the window, and select the file. Now the articles are added to your FAQ set.
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You can overwrite articles that already exist. To do so, toggle the Overwrite switch in the file selection menu.
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What’s next?
View the tutorial explaining how to quickly train Koji. It demonstrates managing FAQ and associated files: The quickest way to train Koji.
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