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Exporting and importing articles
To export or import a set of FAQ articles, click the Export articles or Import articles button at the top of the window. The Excel files should contain 5 columns:
Lang
KB
Article ID
Title
Content
| Tip |
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KB is the tenant name, which is displayed on the right side of the window. |
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You can create and edit FAQ articles in the FAQ editor one by one. However, if you need to add multiple articles at once, the importing/exporting functionality comes in handy.
To learn more about this functionality and download a sample file, view the Exporting and importing FAQ articles page.