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ticket_url = https://my-company.service-now.com |
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ServiceNow service account
If you plan to integrate Kbot for Snow virtual agent with a service account, specify the username and the corresponding password of your ServiceNow service account in Configuration > General > ITSM. Make sure the ticket_user and ticket_password variables are assigned proper values.
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In this view, you can also provide other ITSM parameters. your ServiceNow environment does not allow users to log in using OAuth2.0, you can leverage the service account functionalities.
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To learn more about it, see the |
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Incidents
To process incidents, make sure that the Incident intent is enabled and available in your Konverso Kbot for Snow virtual agent configuration.
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