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2. Once the app is installed, go to Advanced Work Assignment > Service Channels.
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3. Navigate to to Advanced Work Assignment > Assignment Rules. If you do not have any rules here click New to create a new object.
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4. Click New to create a new object. You can check the parameters that are present on the screenshot below, or configure them according to your environment requirements:
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45. Go to Advanced Work Assignment > Queues.
56. Click New to create a new object with a Service Channel created and the Assignment group that includes people who must have access.
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67. Copy the sys_id of the object.
78. In Konverso Kbot for Snow virtual agent, go to DevOps > Deployment > ServiceNow Configuration and assign the sys_id value to the snow_chat_queue parameter.8
9. Assign the true value to the snow_use_virtual_agent parameter.
10. Click Save and Apply at the bottom of the page.