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5. Create or update the existing Assignment Group - a special user group that defines a list of your agent and their permissions. To be able to use Agent Workplace you must add at least two roles to your Assognment Assignment Group:
awa_agent- this role allows to use agent activities such as: accept inbox messages, change agent’s status etc.agent_workspace_user- role that provides an access to Agent Workspace Home where Agent will chat with the user.
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