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7. Click New to create a new object with a Service Channel created and the Assignment group that includes people who must have access.
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78. After submitting changes go back to this new Queue and update it with Assignment Eligibility entry. Here you will use Assignment Group and Assignment Rule you’ve created.
89. Copy the sys_id of the object.
910. In Konverso Kbot for Snow virtual agent, go to DevOps > Deployment > ServiceNow Configuration and assign the sys_id value to the snow_chat_queue parameter.
1011. Assign the true value to the snow_use_virtual_agent parameter.
1112. Click Save and Apply at the bottom of the page.