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5. Create or update the existing Assignment Group - — a special user group that defines a list of your agent agents and their permissions. To be able to use Agent Workplace you must , add at least two 2 roles to your Assignment Group:
awa_agent- : this role allows to use agent activities, such as : accept accepting inbox messages, change changing agent’s status, etc.agent_workspace_user- : this role that provides an access to Agent Workspace Home, where Agent agents will chat with the userusers.
6. Go to Advanced Work Assignment > Queues.
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8. After submitting changes, go back to this new Queue and update it with Assignment Eligibility entry. Here you will use To do so, use the Assignment Group and Assignment Rule you’ve that you have created.
9. Copy the sys_id of the object.
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