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Now an operator is on duty and ready to speak to users.

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Finishing the

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shift

When an operator is about to leave, they must specify that they are unavailable. To do so:

1. Go to chat (Slack or Microsoft Teams) and type #off.

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Stopping a conversation

To stop a particular conversation with a user, type stop or #exit. A user receives a notification that the conversation has been closed and they can continue taking to the bot.

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