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Tip

Welcome to your new space

Use it to create something wonderful.

To start, you might want to:

  • Customise this overview using the edit icon at the top right of this page.

  • Create a new page by clicking the + in the space sidebar, then go ahead and fill it with plans, ideas, or anything else your heart desires.

Info

Need inspiration?

  • Get a quick intro into what spaces are, and how to best use them at Confluence 101: organize your work in spaces.

  • Check out our guide for ideas on how to set up your space overview.

    • If starting from a blank space is daunting, try using one of the space templates insteadKoji is the out-of-the-box IT Service Desk Virtual Agent. However, if your organization wants the full control over the solution and higher levels of customization, Konverso offers the possibility to get a dedicated Koji instance, where you can modify anything.

    Full range of Kbot functionalities

    A dedicated Koji instance provides you with access to all Kbot capabilities:

    • Editing intents or workflows;

    • Building your own scenarios;

    • Customizing bot messages;

    • And much more.

    When to choose a dedicated instance?

    This setup is particularity relevant for the following situations:

    • You are a managed service provider and wish to offer your own, customized Koji service to your Jira accounts.

    • You want the full control over the solution and be able to change its components.

    What’s next?

    Getting started

    To begin with, contact us to discuss the project, or explore the documentation at your own pace. Also, this is the right page to start: Getting started.

    Connecting Jira Service Management and Koji

    Once you are provided with the Koji instance from Konverso, you must connect it with your Jira Service Management instance. See Connecting Jira Service Management and Koji to learn more.

    Live agents

    If Koji is unable to help a user in a particular case, the user can ask to speak to an operator to find a solution. Read the Live agents page to see how this functionality works.

    Koji in Slack

    Your virtual agent can be integrated into Slack. See Koji in Slack to learn about this integration.

    Koji in Microsoft Teams

    Your virtual agent can be integrated into Microsoft Teams as well. Find out how to configure the Azure environment on the Configuring Microsoft Bot connection page and learn more about the integration: Koji in Microsoft Teams.