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• You are a managed service provider and wish to offer your own, customized Koji service to your Jira accounts.

• You want the full control over the solution and be able to change its components.

What’s next?

Getting started

To begin with, contact us to discuss the project, or explore the documentation at your own pace. Also, this is the right page to start: Getting started.

Connecting Jira Service Management and Koji

Once you are provided with the Koji instance from Konverso, you must connect it with your Jira Service Management instance. See Connecting Jira Service Management and Koji to learn more.

Live agents

If Koji is unable to help a user in a particular case, the user can ask to speak to an operator to find a solution. Read the Live agents page to see how this functionality works.

Koji in Slack

Your virtual agent can be integrated into Slack. See Koji in Slack to learn about this integration.

Koji in Microsoft Teams

Your virtual agent can be integrated into Microsoft Teams as well. Find out how to configure the Azure environment on the Configuring Microsoft Bot connection page and learn more about the integration: Koji in Microsoft Teams.