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• You are a managed service provider and wish to offer your own, customized Koji service to your Jira accounts.

• You want the full control over the solution and be able to change its components.

What’s next?

Getting started

To begin with, contact us to discuss the project, or explore the documentation at your own pace. Also, this is the right page to start: /wiki/spaces/DF/pages/2778562561.

Connecting Jira Service Management and Koji

Once you are provided with the Koji instance from Konverso, you must connect it with your Jira Service Management instance. See /wiki/spaces/DF/pages/2771157018 to learn more.

Live agents

If Koji is unable to help a user in a particular case, the user can ask to speak to an operator to find a solution. Read the /wiki/spaces/DF/pages/2777382929 page to see how this functionality works.

Koji in Slack

Your virtual agent can be integrated into Slack. See learn more about dedicated Koji instance, view the https://konverso.atlassian.net/wiki/spaces/DF/pages/2773647361 to learn about this integration.

Koji in Microsoft Teams

Your virtual agent can be integrated into Microsoft Teams as well. Find out how to configure the Azure environment on the Configuring Microsoft Bot connection page and learn more about the integration: Koji in Microsoft TeamsDKI/overview?homepageId=2873524319 Wiki. It helps you to get started and describes the basic steps of launching the project.