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Define the list of knowledge bases where your assistant will look for answers:
A Service desk knowledge search: a knowledge base that is associated with your Service Desk. The articles of such a knowledge base are stored in your Atlassian Confluence.
Search the local FAQ — : an internal knowledge base of Koji with quick and easy editing. FAQ provides users with short answers. The FAQ articles are stored in your Koji.
Microsoft O365 support search: search for answers on O365 topics, leveraging the Microsoft support knowledge base.
Google G-Suite support . The search: the articles are provided by Google support.
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Konverso offers more search capabilities. If you want to find out more options or you want to fine-tune the existing ones, please, contact us. |