The Virtual agent for IT Service Desk application allows you to connect to Konverso Kbot for Snow virtual agent. This page describes how to purchase, install, and configure the virtual agent in your environment.
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Virtual agent and ServiceNow application
Konverso Kbot for Snow virtual agent makes it easier for users to work in a ServiceNow environment. To enable this assistant, you install and configure Virtual agent . The virtual agent provides you with for IT Service Desk, a ServiceNow application.
Eventually, users are able to search for information, log issues and quickly manage requests without having to switch between windows. Also, they do not need to switch between windows, as the ServiceNow functionalities become available in the chat.
Konverso Kbot for Snow virtual agent offers the functionalities of the IT Service Desk.
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Virtual agent for IT Service Desk connects the virtual assistant and improves the ServiceNow customer experience.
First steps
To get started with your Virtual agent for IT Service Desk:
Purchase Virtual Agent for IT Service Desk from the ServiceNow store.
Install your new product in ServiceNow to make it available on your instance. To learn how to do it, please, study the ServiceNow instructions.
Configure your Virtual agent for IT Service Desk.
To help you with the configuration process, we have prepared the Guided setup (which is the part of ServiceNow), and the Wiki (help pages on the additional configuration).
Guided setup
We tried to explain the initial setup procedure in details in the Guided Setup for Konverso Kbot. Please, open this installation wizard in your ServiceNow environment and follow the steps. It describes the following:
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